Telephone Etiquette Lunch Talk in Poland

Join us for an insightful lunchtime discussion on mastering telephone etiquette, tailored specifically for the dynamic business environment of Poland. In today’s digital age, effective telephone communication remains an essential skill for professionals across all industries. Whether you’re a seasoned professional or new to the workforce, this talk is designed to equip you with the knowledge, techniques, and best practices needed to make a positive impression and build rapport over the phone.

In this interactive session, participants will learn the nuances of telephone communication, including tone of voice, active listening, and professional etiquette. From handling difficult calls with tact and diplomacy to conveying professionalism and empathy, we’ll cover a range of topics to help you navigate telephone conversations confidently and effectively. Don’t miss this opportunity to refine your communication skills and enhance your professional image. Join us in Poland for a lunch talk that promises to empower you with the tools and techniques needed to excel in telephone etiquette.

Talk Objectives:

  1. Understanding the Importance of Telephone Etiquette:
    Recognize the significance of professionalism and courtesy in telephone communication for building positive relationships.
  2. Mastering Professional Tone and Language:
    Learn to maintain a professional tone of voice and use appropriate language to convey confidence and respect.
  3. Practicing Active Listening Skills:
    Develop active listening skills to fully understand the caller’s needs, concerns, and inquiries.
  4. Handling Difficult Calls with Diplomacy:
    Acquire techniques for handling challenging or confrontational calls with grace, patience, and diplomacy.
  5. Conveying Professionalism and Empathy:
    Understand the importance of empathy in telephone interactions and learn to convey professionalism while showing genuine concern for the caller’s situation.
  6. Managing Time and Efficiency:
    Learn strategies for managing calls efficiently while ensuring that the caller’s needs are addressed promptly and effectively.
  7. Resolving Customer Complaints and Issues:
    Develop skills for resolving customer complaints and issues to ensure customer satisfaction and maintain positive relationships.
  8. Adhering to Company Policies and Procedures:
    Understand and adhere to company policies and procedures related to telephone communication, including confidentiality and data protection.
  9. Enhancing Brand Image and Reputation:
    Recognize the role of telephone etiquette in shaping the company’s brand image and reputation, and strive to represent the organization positively in all interactions.
  10. Evaluating and Improving Telephone Communication Skills:
    Reflect on personal telephone communication skills, identify areas for improvement, and commit to ongoing development and refinement.

In conclusion, our Telephone Etiquette Lunch Talk in Poland offers invaluable insights and practical strategies for mastering professional communication over the phone. By attending this session, participants will gain the skills and confidence needed to make a positive impression, build rapport, and handle various scenarios with professionalism and courtesy.

Don’t miss out on this opportunity to refine your telephone communication skills and elevate your professional image. Reserve your spot today and join us in Poland for a lunch talk that promises to empower you with the tools and techniques needed to excel in telephone etiquette. Sign up now and take the first step towards enhancing your communication effectiveness and fostering positive relationships with callers.

More Information:

Duration: 60 minutes

Fees: $1899.97 USD 661.00

For more information please contact us at: contact@knowlesti.pl

If you would like to register for this talk, fill out the registration form below.


     

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